CUSTOMER SERVICE

We want you to have a wonderful shopping experience with us, and be thrilled with your purchase. We attempt to keep a sufficient inventory of products on hand and ready to ship; however, because our products are designed and handcrafted by artists, there are some items we can only carry in limited quantities. If an item is unavailable, we will promptly notify you, and give you our best estimate of the delivery time frame. We never want you to be disappointed, and we appreciate your understanding about the occasional challenges in purchasing artisanal products.

We have tried to make the BELLA FIGURA USA web site as clear, and easy to navigate as possible. Should you have any difficulties, or simply feel more comfortable ordering by phone, feel free to call us at our toll free number 1-877-708-2233 Monday-Friday 11AM-5PM, EST.

We accept Visa, MasterCard and PayPal.

Most of our small items can be placed in a gift bag or box, at no additional charge. However, gift boxes are not available for some of the larger pieces, and those being shipped direct from a distributor. Let us know when you require a personalized gift card to be included.

We are required by law to collect sales tax of 5% on goods and shipping charges shipped to addresses in the state of Virginia.

We ship by UPS ground service, normally arriving within 7-10 business days. Occasionally items ordered together may be shipped separately; however, you will not incur any additional charges. Please note: UPS does not deliver to PO boxes.

Some items from Europe are shipped directly to you, from their US distributor. This keeps your price as low as possible, and expedites the delivery.

If you require expedited delivery, please call our toll free number for exact charges.

Unless otherwise noted, please use the chart below to determine your delivery and processing rate:

$20.00 and under	$5.00
$20.01 - $35.00	$6.00
$35.01 - $ 50.00	$7.00
$50.01 - $ 75.00	$8.00
$75.01 - $100.00	$9.00
$100.01 - $150.00	$12.00
$150.01 - $200.00	$15.00
$200.01 - $300.00	$18.00
$300.01 - $500.00	$28.00
$501.01 - $750.00	$37.00
$750.01 - $799.99	$42.00
$800.00 and above	FREE!

Please add an additional $5.00 to the D & P charge for each additional delivery address.

Please call our toll free number, 1-877-708-2233, if you require shipment to either of these two states. At this time, we do not ship to any countries outside the US.

All items shipped by UPS are insured against damage in shipping. Should damage occur in transit, please retain all packaging and contact us within 24 hours of receipt. We will arrange an inspection by the carrier, and upon receipt of the damage report and returned damaged merchandise; we will replace your order as quickly as possible.

We strive for 100% customer satisfaction. If you are not completely happy with your purchase, you may exchange or receive a refund. Please call us at 1-877-708-2233 to obtain a Return Authorization number. Then return the item with its original packaging, to us within 14 days of receipt of your shipment. There is a 15% restocking fee on some items. We are sorry but shipping fees are not refundable.

If the product is defective, follow the above procedures to receive a Return Authorization number. The product must be unused and in its original packaging.

No returns will be accepted after 14 days from initial receipt. Please ship return packages prepaid and insured to:

Custom orders and sale items, do not qualify for return or refund.

Typographic or photographic errors are subject to correction. We make our very best effort to give you a true description and representation of the item; but please understand that the color you view on your monitor may be somewhat different from the actual color of the product. We reserve the right to limit quantities ordered.

We do not sell or share your information with outside companies or third parties.